Your Privacy
Privacy Policy
Trentham Park Golf Club respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, why we use it, who we may share it with and the choices and rights available to you.
At a glance
How we look after your information
We collect personal information when you contact the club, make an enquiry, book or pay for something, enter competitions or leagues, subscribe to communications, interact with us online or otherwise use our services.
We only use personal information where we have a proper reason to do so and we aim to collect only what we need for the purpose concerned.
Contact Trentham Park Golf Club at manager@trenthamparkgolfclub.com or call 01782 658800.
01 · Who we are
Who is responsible for your information?
Trentham Park Golf Club is responsible for the personal information described in this privacy policy where the club determines how and why that information is used.
Our contact details are:
Trentham Park Golf Club
Park Drive, Trentham
Stoke-on-Trent
Staffordshire
ST4 8AE
Email:
manager@trenthamparkgolfclub.com
Telephone:
01782 658800
02 · Information we collect
What personal information may we collect?
The information we collect depends on how you interact with the club and the services you use.
- Name and contact details, including email address and telephone number.
- Postal address where relevant to a booking, membership or transaction.
- Information provided through website enquiry and contact forms.
- Golf-related information provided for competitions, leagues or club administration.
- Booking, event, function and hospitality enquiry information.
- Membership-related information where applicable.
- Transaction and order information relating to purchases or paid entries.
- Communications between you and the club.
- Technical information generated when you use our website.
- Marketing preferences and consent choices.
Where a form requests optional information, you can choose whether to provide it unless it is necessary for us to deal with your request.
03 · How we use it
Why we use personal information
| Purpose | Examples | Typical lawful basis |
|---|---|---|
| Responding to enquiries | Golf, membership, weddings, private functions, events, competitions and general club enquiries. | Legitimate interests and, where relevant, steps taken at your request before entering into a contract. |
| Providing services and taking payments | Bookings, paid competition entries, Winter League entry and other club transactions. | Contract and legal obligations. |
| Club and competition administration | Player details, league administration, score submissions and related communications. | Contract and legitimate interests in operating club activities. |
| Website operation and security | Site performance, fraud prevention, security logs and technical troubleshooting. | Legitimate interests and legal obligations where applicable. |
| Marketing and communications | Event promotions, club news and relevant updates. | Consent where required, or legitimate interests where the law permits us to rely on them. |
04 · Payments & online transactions
WooCommerce, online payments and paid entries
Our website may use WooCommerce to manage online orders, registrations and payments, including paid competition or league entries.
When you make a payment, we may process information such as your name, email address, order details, payment status, transaction reference and the payment method used.
Card details are handled by the relevant payment provider and are not normally stored in full by Trentham Park Golf Club.
Payment providers may process personal information in accordance with their own privacy policies and regulatory obligations.
05 · Website analytics
How we measure use of our website
Plausible Analytics
We use Plausible Analytics to help us understand how visitors use the website, such as which pages are viewed and how visitors arrive at the site.
Plausible is designed as a privacy-focused analytics service and does not use cookies for its standard website analytics.
Google Analytics
Where Google Analytics is enabled, it may collect information about how visitors use the website, including device, browser, approximate location and interaction information.
Where non-essential analytics cookies or similar technologies are used, these should only be activated in accordance with the choices you make through the website's cookie controls.
06 · Social media & advertising
Facebook, Instagram and other social platforms
Trentham Park Golf Club uses social media platforms to communicate with members, visitors and the wider community and may also use advertising tools provided by platforms such as Meta.
If you interact with one of our social media pages, adverts or posts, the relevant platform may process information about that interaction under its own privacy terms.
Where advertising or tracking technologies are placed on our website, we will use them in accordance with applicable cookie and privacy rules.
07 · CRM & communications
Managing enquiries and communications
We may use customer relationship management, email and administrative systems to organise enquiries, bookings, member communications and other interactions with the club.
This may include recording your contact details, the nature of your enquiry, previous communications and relevant follow-up activity.
Website emails may be routed through email delivery services used by the club to improve reliable delivery and security.
08 · Sharing information
Who we may share personal information with
We may share information with suppliers and service providers where this is necessary to operate the club, website or services.
These may include providers of:
- website hosting and maintenance;
- online forms and website functionality;
- payment processing and ecommerce systems;
- analytics and website measurement;
- email delivery and communications;
- CRM and administrative services;
- golf booking, membership or competition systems;
- professional, legal, accounting or regulatory services.
We do not sell your personal information to advertisers.
Some technology providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards should be used as required by data protection law.
09 · Cookies
Cookies and similar technologies
Our website may use cookies and similar technologies for essential functions, security, ecommerce, preferences, analytics and, where enabled, marketing.
Essential cookies may be required for the website to operate correctly. Non-essential cookies should only be used where permitted and, where consent is required, after you have made an appropriate choice.
Further information is available on our Cookies & Your Privacy page .
10 · Retention
How long we keep personal information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including any legal, accounting, regulatory or dispute-resolution requirements.
Retention periods vary depending on the type of information. For example, transaction records may need to be retained for longer than a general enquiry.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
11 · Your rights
Your data protection rights
Depending on the circumstances and the lawful basis we rely on, you may have rights in relation to your personal information, including the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information in certain circumstances;
- ask us to restrict the way information is used;
- object to certain uses of your information;
- receive certain information in a portable format;
- withdraw consent where our processing relies on consent.
Your right to object
You may have the right to object where we process your personal information on the basis of legitimate interests, including certain forms of direct marketing.
To exercise a privacy right, please contact us using the details below. We may need to verify your identity before acting on a request.
12 · Contact & complaints
Questions or concerns about your privacy?
Contact Trentham Park Golf Club if you have a question about this policy or the way we use your personal information.
Trentham Park Golf Club
Park Drive, Trentham
Stoke-on-Trent
Staffordshire, ST4 8AE
Email:
manager@trenthamparkgolfclub.com
Telephone:
01782 658800
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Visit the ICO complaints service for further information.